Contact Us

Got a question about one of the betting sites not on GamStop that we cover, spotted something out of date, or just want to flag an issue with the site? We'd like to hear from you. This page explains how to reach Non Gamstop Casinos and what we can help with.

How to reach us

The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of working days, though busier periods can occasionally push that out a little further.

When you write in, it helps to include:

• The name of the casino or page your message relates to
• A brief description of the issue, question or suggestion
• Any screenshots or links if you're reporting something that looks incorrect

What we can help with

Non Gamstop Casinos publishes independent research and comparisons of casinos not on GamStop and betting sites not on GamStop, so most enquiries fall into a handful of categories:

• Review accuracy — if a bonus, wagering condition or game range listed for one of the brands we cover, such as Betmica, Kikibet or Betninja, has changed, tell us and we'll look into updating it.
• Site feedback — broken links, unclear wording or anything else that makes the site harder to use.
• General questions — how we approach ranking and rating operators, or how our content works generally.
• Press and partnership enquiries — for anything commercial, please say so clearly in your subject line.

We're not able to intervene in disputes between a reader and a specific operator, process withdrawals, verify identity documents, or offer financial or legal advice. Those matters sit with the operator itself, and, where relevant, with the licensing authority under which it operates.

Before you write in

A lot of common questions are already answered elsewhere on the site, so it's worth a quick check first:

• For background on our full list of reviewed operators and how offers compare, see our guide to non GamStop casinos in the UK.
• If you're concerned about your own gambling, or want to understand the tools available for managing play responsibly, our Responsible Gambling page covers this in detail.
• For details on who writes and fact-checks our content, visit About Us.
• Our Terms and Conditions page sets out how we operate this site, including our approach to affiliate relationships.

A note on our editorial approach

Non Gamstop Casinos may earn commission when readers sign up to an operator through links on this site. This never determines how a casino is rated or ranked — our editorial team assesses each brand independently, and that separation is something we take questions about seriously. If you think a piece of content reads more like an advert than an honest assessment, let us know and we'll review it.

Response times and what happens next

Most enquiries are acknowledged within 48 hours. Simple corrections are usually actioned quickly; more detailed questions, such as those relating to how we rate operators, may take a little longer as we check the facts before replying. We don't currently offer live chat or phone support — email remains the most reliable way to reach us.

Remember that gambling, including at betting sites not on GamStop, should always remain 18+ and within limits you're comfortable with. If you'd rather talk to someone about your gambling directly, our responsible gambling page lists organisations set up specifically for that support, separate from our editorial contact channel.